FAQs Vega Produce
We deliver to all locations in the United States; except for Alaska and Hawaii. We strive to bring fresh and high-quality produce to as many customers as possible.
We ship each week, Monday through Thursday.
It depends on the total weight of your order. We do it by range:
- 1 lb to 10 lb cost $9.99
- 11 lb to 20 lb cost $13.99
- 21 lb to 30 lb cost $18.99
- 31 lb to 50 lb cost $30
Unfortunately, we do not deliver to P.O. boxes due to the perishable nature of our products and the limited receiving hours at U.S.P.S. offices. We recommend you choose a home or work address for delivery or consider using a friend or neighbor’s address. Alternatively, we can also deliver to a UPS office if that’s more convenient for you.
The order delivery timeline after placing your order, you will receive a confirmation email indicating that your order has been received and is being processed. Your order will be shipped within seven business days, depending on the availability of our products. Once we ship, it will be delivered to your doorstep within 1-2 business days.
At Vega Produce, to provide you with a wide variety of fresh produce, we source our products from different parts of the world, including countries like Thailand, Spain, Chile, and Brazil.
To do it, we carefully plan and manage our inventory to ensure the freshness and quality of our products and sell products we do not have in our warehouse but getting there. However, shipping times to our warehouse may vary depending on climate, politics, and logistics in each country; This will directly affect the timeline for the delivery of your box. In worths scenario, we will not get products (available on the page) for weeks or months. We appreciate your patience and understanding.
If we lack information on the next loading date, rest assured, we’ll refund your money. In cases where we have a new arrival date, we’ll reach out to you for your preference – whether to wait or receive a prompt refund.
After initiating a refund, an email confirmation will be sent. Please allow up to 30 days for the refunded amount to reflect in your account. For any concerns or assistance, reach out to our dedicated customer support team.
For inquiries, reach out to us via email at info@vegaproduce.com or through our social media channels on Facebook, LinkedIn, and Instagram. We’re here to assist you.
Yes, we also have a B2B sales line. We have a broader catalog and offer different presentations that can be tailored to your needs.
You can contact us by sending your information via email to info@vegaproduce.com. A sales representative will be assigned to contact you. If possible, please include the products you are looking for and some information about your company.