General Service

Q: Where do you deliver?
A: We deliver to all locations in the United States; except for Alaska and Hawaii. We strive to bring fresh and high-quality produce to as many customers as possible.

Q: What days of the week do you ship?
A: We ship each week, Monday through Thursday

Q: How much is the shipping fee?
A: It depends on the total weight of your order. We do it by range:

• 1 lb to 10 lb cost $9.99
• 11 lb to 20 lb cost $13.99
• 21 lb to 30 lb cost $18.99
• 31 lb to 50 lb cost $30

Q: Do you deliver to P.O. boxes?

A:Unfortunately, we do not deliver to P.O. boxes due to the perishable nature of our products and the limited receiving hours at U.S.P.S. offices. We recommend you choose a home or work address for delivery or consider using a friend or neighbor’s address. Alternatively, we can also deliver to a UPS office if that’s more convenient for you.

Q: How long will it take to get to me?
A: After placing your order, you will receive a confirmation email indicating that your order has been received and is being processed. Your order will be shipped within a week, depending on the availability of our products. Once we ship, it will be delivered to your doorstep within 1-2 business days.

Q: Why does shipping take so long?
A: At Vega Produce, to provide you with a wide variety of fresh produce, we source our products from different parts of the world, including countries like Thailand, Spain, Chile, and Brazil.

To do it, we carefully plan and manage our inventory to ensure the freshness and quality of our products and sell products we do not have in our warehouse but getting there. However, shipping times to our warehouse may vary depending on climate, politics, and logistics in each country; This will directly affect the timeline for the delivery of your box. In worths scenario, we will not get products (available on the page) for weeks or months. We appreciate your patience and understanding.

Q: What happens if my products don’t arrive within the expected timeframe?
A: If we don’t have information on the next loading date, we will refund the money to your account. If we do have a new arrival date, we will contact you to ask if you prefer to wait or receive a refund.

Q: How can I verify if you’ve issued a refund?
A: You will receive a refund notification via email. It may take up to 30 days to appear in your account.

Q: Where can I contact you?
A: You can contact us via email at [email protected] or via social media on our accounts on Facebook and Instagram.

Subscriptions

Q: How do the subscriptions work?
A: Vega Produce offers a variety of fresh produce boxes that you can program to be weekly or monthly. You can choose the subscription that best suits your needs and preferences. Once you subscribe, your order will be automatically charged to your account, and your box will be shipped the same week. You can cancel your subscription at any time by emailing [email protected].

Q: Can I skip a subscription delivery or pause my subscription?
A: Yes, you can email us at [email protected]. We will pause your subscription until you want to resume it.

Q: How can I cancel my subscription?
A: If you wish to cancel your subscription, send your request to [email protected], and we will take care of it. Please note that if we have already charged you for a new box before receiving your cancellation request, we will send you that final box before canceling your subscription.