FAQs Vega Produce2024-02-16T08:30:10-06:00

FAQs Vega Produce

Where do you deliver?2024-02-15T14:38:07-06:00

We deliver to all locations in the United States; except for Alaska and Hawaii. We strive to bring fresh and high-quality produce to as many customers as possible.

When can I expect my order to be shipped?2024-05-08T16:44:07-06:00

Our shipping days are Monday through Thursday every week. Please note that while we process orders daily, there may be some delays due to the fact that we source some of our products from other countries. Please allow up to 7 business days for your order to be shipped.

How much is the shipping fee?2024-05-08T16:12:27-06:00

At our store, the shipping fee for your order is determined by its total weight. We believe in fair pricing, which is why we have categorized our shipping fees into different ranges. This approach provides transparency and flexibility for our customers.

For orders weighing between 1 lb to 10 lb, the shipping fee is $9.99. If your order weighs between 11 lb to 20 lb, the shipping fee is $13.99. For orders within the range of 21 lb to 30 lb, the shipping fee is $18.99. For larger orders weighing between 31 lb to 50 lb, the shipping fee is $30.

This tiered approach ensures that you’re charged a shipping fee based solely on the weight of your items.

Do you deliver to P.O. boxes?2024-02-15T14:37:37-06:00

Unfortunately, we do not deliver to P.O. boxes due to the perishable nature of our products and the limited receiving hours at U.S.P.S. offices. We recommend you choose a home or work address for delivery or consider using a friend or neighbor’s address. Alternatively, we can also deliver to a UPS office if that’s more convenient for you.

What is the typical timeframe for order delivery?2024-05-08T15:16:04-06:00

Upon placing your order, a confirmation email will be sent to you indicating that we have received and are processing your order. Please note that we will ship your order within 7 business days, depending on the availability of our products. Once shipped, delivery will be made to your doorstep within 1-2 business days. We guarantee timely delivery and are committed to ensuring that you receive your order in a timely and efficient manner.

Why Does Shipping Take So Long?2024-02-15T14:37:20-06:00

At Vega Produce, to provide you with a wide variety of fresh produce, we source our products from different parts of the world, including countries like Thailand, Spain, Chile, and Brazil.

To do it, we carefully plan and manage our inventory to ensure the freshness and quality of our products and sell products we do not have in our warehouse but getting there. However, shipping times to our warehouse may vary depending on climate, politics, and logistics in each country; This will directly affect the timeline for the delivery of your box. In worths scenario, we will not get products (available on the page) for weeks or months. We appreciate your patience and understanding.

Late delivery solutions – What to Do if your products don’t arrive on time2024-02-15T14:37:10-06:00

If we lack information on the next loading date, rest assured, we’ll refund your money. In cases where we have a new arrival date, we’ll reach out to you for your preference – whether to wait or receive a prompt refund.

How to confirm your refund2024-02-15T14:36:54-06:00

After initiating a refund, an email confirmation will be sent. Please allow up to 30 days for the refunded amount to reflect in your account. For any concerns or assistance, reach out to our dedicated customer support team.

Contact Information and Assistance2024-06-21T07:52:00-06:00

For inquiries, reach out to us via email at sroggero@vegaproduce.com or through our social media channels on Facebook, LinkedIn, and Instagram. We’re here to assist you.

Do you sell to wholesalers and retailers?2024-02-16T10:52:03-06:00

Yes, we also have a B2B sales line. We have a broader catalog and offer different presentations that can be tailored to your needs.

How can I get in touch with the sales team?2024-05-02T14:31:47-06:00

You can contact us by sending your information via email to info@vegaproduce.com. A sales representative will be assigned to contact you. If possible, please include the products you are looking for and some information about your company.

How can I request a refund?2024-05-02T13:27:36-06:00

To request a refund, please send all necessary details and pictures of the products you received to info@vegaproduce.com. This must be done within two days of receiving the products.

How quickly will I hear back after requesting a refund?2024-05-02T14:24:56-06:00

Once you send the notification to info@vegaproduce.com, we will respond within approximately two days. After reviewing your refund request, we will provide you with options to help resolve the issue or inform you of the amount we will return to your account.

When will I see the refunded amount in my account?2024-05-02T14:16:58-06:00

You can expect the refunded amount to be reflected in your account within approximately 30 days. However, it’s important to note that the exact timing of the refund may vary depending on the policies of your bank.


Go to Top