FAQs Vega Produce2024-02-16T08:30:10-06:00

FAQs Vega Produce

Where do you deliver?2024-02-15T14:38:07-06:00

We deliver to all locations in the United States; except for Alaska and Hawaii. We strive to bring fresh and high-quality produce to as many customers as possible.

What days of the week do you ship?2024-02-15T14:37:59-06:00

We ship each week, Monday through Thursday.

How much is the shipping fee?2024-02-15T14:37:47-06:00

It depends on the total weight of your order. We do it by range:

  • 1 lb to 10 lb cost $9.99
  • 11 lb to 20 lb cost $13.99
  • 21 lb to 30 lb cost $18.99
  • 31 lb to 50 lb cost $30
Do you deliver to P.O. boxes?2024-02-15T14:37:37-06:00

Unfortunately, we do not deliver to P.O. boxes due to the perishable nature of our products and the limited receiving hours at U.S.P.S. offices. We recommend you choose a home or work address for delivery or consider using a friend or neighbor’s address. Alternatively, we can also deliver to a UPS office if that’s more convenient for you.

When will I receive my order?2024-02-15T14:37:29-06:00

The order delivery timeline after placing your order, you will receive a confirmation email indicating that your order has been received and is being processed. Your order will be shipped within seven business days, depending on the availability of our products. Once we ship, it will be delivered to your doorstep within 1-2 business days.

Why Does Shipping Take So Long?2024-02-15T14:37:20-06:00

At Vega Produce, to provide you with a wide variety of fresh produce, we source our products from different parts of the world, including countries like Thailand, Spain, Chile, and Brazil.

To do it, we carefully plan and manage our inventory to ensure the freshness and quality of our products and sell products we do not have in our warehouse but getting there. However, shipping times to our warehouse may vary depending on climate, politics, and logistics in each country; This will directly affect the timeline for the delivery of your box. In worths scenario, we will not get products (available on the page) for weeks or months. We appreciate your patience and understanding.

Late delivery solutions – What to Do if your products don’t arrive on time2024-02-15T14:37:10-06:00

If we lack information on the next loading date, rest assured, we’ll refund your money. In cases where we have a new arrival date, we’ll reach out to you for your preference – whether to wait or receive a prompt refund.

How to confirm your refund2024-02-15T14:36:54-06:00

After initiating a refund, an email confirmation will be sent. Please allow up to 30 days for the refunded amount to reflect in your account. For any concerns or assistance, reach out to our dedicated customer support team.

Contact Information and Assistance2024-02-16T13:13:30-06:00

For inquiries, reach out to us via email at info@vegaproduce.com or through our social media channels on Facebook, LinkedIn, and Instagram. We’re here to assist you.

Do you sell to wholesalers and retailers?2024-02-16T10:52:03-06:00

Yes, we also have a B2B sales line. We have a broader catalog and offer different presentations that can be tailored to your needs.

How can I get in touch with the sales team?2024-02-16T13:04:39-06:00

You can contact us by sending your information via email to info@vegaproduce.com. A sales representative will be assigned to contact you. If possible, please include the products you are looking for and some information about your company.


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